SHIPPING & RETURNS
Shipping & Returns
Our 100% Guarantee
At Gryffon Ridge Spice Merchants, we are dedicated to bringing you exceptional quality products and service. You may return any item, for any reason, for a refund or replacement. We’ve done business this way since 2009.
All About Returns
To help us serve you better, a Return Goods Authorization number must accompany returns, and we ask that you make your return within 30 days of the invoice date. We reserve the right to refuse any refund request if you do not make it within 30 days of the invoice date or if we determine, in our sole discretion, that the return policy is being abused.
To start a return, please contact Customer Service: orders@gryffonridge.com
All About Shipping
Shipping Costs
- Shipping charges are based on your order’s weight and the distance it’s shipped.Â
- Please note, that we do not ship to APO boxes or international addresses.
- Shipping Time And Available Carriers
- Here is information regarding our shipping and delivery times, and our carriers. We process and ship orders according to the following schedule (all times are Eastern Standard Time): USPS Monday, Wednesday and Friday.
- Small orders will be shipped via USPS, and larger orders will be shipped via FedEx.
- Orders placed after noon EST will ship in 4 business days.
- Orders placed between 3:00 PM EST Friday and 9:00 AM Monday will ship in 5 business days