Frequently Asked Questions (FAQ)
1. How much is in a jar?
We use 4 oz. by volume glass jars. Depending on which product you are interested in, there may be anywhere from .1 oz. to 4 oz. Net Weight of product in a jar. For example, a jar of Fennel Seed contains 1.5 oz. while a jar of Himalayan Salt contains 4 oz.
2. How much is in a bag?
At present we use two sizes of bags to package our Chiles. Bags are used as opposed to jars due to the bulky nature of many of these products. These are a 4 mil resealable bag and are very durable. Larger quantities of our Culinary Blends, Salts, Herbs and Spices will also be bagged.
3. Do you sell your products in larger amounts?
Yes we do. Please contact us with a list of which items you wish to purchase and quantities of each along with a shipping address and we will reply with an invoice.
4. Do you sell wholesale?
Yes we do. Please contact us with your business name and address, a day time phone number, and the items you are interested in and we will be glad to get in touch with you.
5. How does shipping work?
As our business grows, one of our primary concerns is the cost of shipping. We strive to keep the prices of our products low, we cannot afford to absorb the cost of shipping. We also have no control over the U.S. Postal Service or the rates that shipping companies charge. However, we do offer FREE shipping for all orders over $50.
6. Can I place an order for pick-up?
If you wish to place an order for pick-up at one of the farmers markets we participate in, please contact us with a list of items you wish to purchase and the date you will be at the farmers market and we will have your items ready for you. We do require 48 hrs advance notice. You may pay with Cash, Check, or Credit at the market.
7. On the Checkout Page it won’t let me change the State in the “Ship Details” section.
Under the Heading “Calculate Shipping Price, Choose the state that you would like your order shipped to from the drop down menu. The software will populate the “State” field in the “Shipping Details” section.
8. What if I don’t have a PayPal account?
Please feel free to email us your order at firstname.lastname@example.org and one of our team will give you a call to collect your credit card information.